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Version 228 in late May 2017 adds YayYay (business and residential), and updates BT (residential), Axis Telecom (business), Everything Everywhere (residential), Hyperoptic (residential),  John Lewis Broadband (residential), Phone Co-Op (residential), PlusNet (residential), Post Office (residential), Sky Talk (residential), SSE Energy Supply (residential), TalkTalk (residential). Virgin Media (residential), Vodafone (residential), XLN Telecom (business) and Zen (residential). 

In the past this comparison has ignored short term introductory price discounts as being irrelevant to long term value for money.  But most broadband packages now come with lower pricing for the first 12 months which is also the minimum term, encourging users to swap packages each year for best value for money.  So the spreadsheet Tariffs table now has a extra column 'Package (First 12 Months)' and the previous Package column is now 'Package (Long Term), each showing the monthly cost (averaged if necessary for less than 12 months).  It will take a few days to update the package comparison web pages.

BT Business is increasing many call prices from 1st July 2017, standard inland calls up 1p to 26p/min with 26p set-up, or £1.04 plus VAT for three minutes that 20 years ago would have cost 10p daytime (local call), but this is the first increase this year (last year rates increased 25%). BT Business Plan call prices up 2p/min or more, Business One Plan 1p/min or more,  BT Business Essentials set-up up 1p to 3p/min but call prices same.


Version 227 in early May 2017 updates BT, Call2Abroad (residential), Direct Save Telecom (residential), Sipgate (residential) and Virgin Media (business and residential).

BT is now only marketing unlimited broadband and fibre packages, the cheaper limited download packages are all discontinued. Virgin Media is no longer marketing packages slower than 100MB and reduced the cost of all broadband packages. Virgin Media Business now offers 350MB cable modems with fixed IP addresses.


Version 226 in late March 2017 updates BT, ACN (business and residential), Sky Talk (residential), TalkTalk (business) and TalkTalk (residential).

BT has increased residential call prices and broadband packages, up 1p to 12p/min for inland and Access Charge, and 16p/min for mobile calls,  up 2p to 21p for call set-up, Unlimited Evening and Weekend Calls up to £3.80/month, Anytime calls to £8.99/month, ADSL broadband up £2/month, Infinity up £2.50/month. International calls have been simplified into just three bands, at 46p/min (USA), 76p/min (most Europe, Asia) or 136p/min.


Version 225 in late February 2017 updates BT, Call Happy (residential), Cheap Cheap Calls (residential),  Cheaper International Calls (residential),  CherryCall (residential), First Number (residential), Sky Talk (residential), Story Telecom (residential), SuperTel (residential) and TalkTalk (residential). The Wowtel (residential) web site has disappeared so it has been removed. 

Ofcom has announced a consultation that may force BT to cut telephone line rental next year for the estimated two million residential customers that do not buy a package of BT services such as broadband or TV.  BT Openreach currently charges wholesale line rental at £8.67/month including VAT, but line rental usually retails for at least £10/month more, although the best value operators charge only £12/month.  From December 2009 to December 2016, line rental prices have risen by between 25% and 49% in real terms, while the wholesale cost has fallen by up to 26% in real terms.

Ofcom is consulting on various remedies to reduce line rental, with it's preferred option being an initial BT retail cut of between £5 and £7/month with subsequent increases for rental and calls limited to inflation only.  The final decision is expected by the end of 2017, so will not become effective until well into 2018.  If BT cuts line rental, other operators would be expected to follow to remain competitive.  BT broadband and TV bundle costs may rise, but bundles from other operators are less unlikely to change since they have far fewer non-bundle customers.

BT Business has increasing PSTN and ISDN line rentals from 1st March 2017 by about 6% (20% for Value line rental), also connection charges.  A business PSTN line increases £1.40 to £23.70/month, an ISDN-30 channel by £1.50 to £26.40/month, a new Business Value line by £3.30 to £19.20/month. Business new line connection is up £5.  Service care costs have also increased.  BT Business One Plan packages no longer include any call allowance, and the costs of inclusive calls have increased. 


Version 224 in late January 2017 updates BT, Daisy Communications (business), Everything Everywhere (residential) and Kesher Communications (business).

BT has introduced a free residential BT Call Protect service to reduce nuisance phone calls, using a BT updated blacklist, a personal blacklist and by specifying individual call types (withheld, international) and sending them straight to a junk voice mailbox.    It is set-up online at bt.com/callprotect . The BT 1571 and Call Minder services have extra features, VIP whitelists numbers never to be blocked, and Do Not Disturb specifies times of the day when all phone calls (except VIP) are send to voicemail.    


Version 223 in late December 2016 updates BT, Adept Telecom (business and residential), CytaUK (residential),  Everything Everywhere (residential), JT (Jersey) (residential), Vodafone (residential) and Xinix World (business).

BT Business Plan international call prices have gone up again only four months after the last increase, by between 4p and 6p/min, making the costs even less competitive, varying between 15p and £1.56/min depending on country.


Version 222 in late November 2016 updates Andrews & Arnold (business and residential), Axis Telecom (business), Direct Save Telecom (residential), KC (business), Phone Co-Op (residential), PlusNet (business) and TalkTalk (residential).


Version 221 in late October 2016 updates BT (business), 118185.co.uk (residential), 1899.com (residential), Call 18866 (residential), Everything Everywhere (residential), TalkTalk (residential) and Virgin Media (residential).

BT Business has increased business call prices for the third time this year, and less than three months since the last increase.  From 19th November 2016, the cost of standard inland and mobile business calls and Access Charge are up another 2p to 25p/min plus 25p set-up, or £1 for three minutes that 20 years ago would have cost 10p daytime (local call).  These three business call increases total 25% this year. BT Business Plan and One Plan inland and mobile calls and access charge are also up to 13p/min, but call set-up remains 8p/call.   All BT business customers should be on the Essentials, Flex or VoIP packages to avoid non-competitive call prices.


Version 220 in late September 2016 updates BT (business), Cheap Calling (residential), Dial Around (residential), DialWise (residential), Discount Dial (residential), DiscountVoIP (residential), DoubleDial (residential), FreeCall (residential), Fuel Broadband (residential), PhoneCheap (residential),  Telediscount (residential), TeleSavers (residential), Telestunt (residential), Virgin Media (business and residential) and Vonage (residential).

BT Business increased BT SIP Trunk inland call prices from 1st September 2016, and network features prices from 1st October 2016.


Version 219 in late August 2016 updates BT (business), 118185.co.uk (residential), 1899.com (residential), Call 18866 (residential),  Fuel Broadband (residential), KC (residential), PlusNet (residential), Post Office (residential), TalkTalk (business) and Vodafone (residential).  European based operators are having to increase prices due to the weakness of sterling after the Brexit vote. 

BT Business has increased many call prices from 1st September 2016, and call and will be increasing network features from 1st October 2016.  The cost of a standard inland and mobile business calls are up 15% to 23p/min plus 22p set-up, or 91p for three minutes that 20 years ago would have cost 10p daytime (less off-peak) or 25p national, while international calls are up 10% with more countries costing £3/min. BT Call Essentials is increasing 150%, from 2p to 5p/min inland, but still only 17p for three minutes).  BT Business Plan increases local and mobile inland calls by 1p/min, and international about 10%, BT Business One Plan local and mobile inland by 2p/min. 


Version 218 in late July 2016 updates Daisy Communications (business), Everything Everywhere (residential), Number Group (business), OneBill Telecom (business) and Port 5060 (business).

BT Business is increasing many call prices from 1st September 2016, and call and network features from 1st October 2016.  The cost of a standard inland business call will be 23p/min plus 22p set-up, or 91p for three minutes that 20 years ago would have cost 10p daytime (less off-peak) or 25p national. BT Call Essentials is increasing substantially as well, from 2p to 5p/min inland, but still only 17p for three minutes).  KCOM, PlusNet and Post Office are also increasing prices in September.


Version 217 in late June 2016 updates BT, Direct Save Telecom (residential), Virgin Media (business and residential) and Vodafone (residential). 

Ofcom and BT have introduced 20 new service charge bands, SC081 to SC100, for 08/09/118 calls. The new charges mostly fill in gaps in the previous 80 bands, but include some horrible 118 bands, ranging from £8.98 to £15.98 for the first minute, then £4.49 to £7.99 per extra minute. So 118004 calls now cost £16 for a misdialled number and £32 for three minutes.

BT has increased residential line rental and call prices from 3rd July 2016. Line rental is up £1 to £18.99/month, annual Line Rental Saver is up to £17.09/month (£205.08/year), call and network features all increased, most now £4.25/month. Unlimited Evening calls up 30p to £3.50/month, Unlimited Anytime calls up 55p to £8.50/month, International Friends and Family now £1.35/month, International Freedom now £7.50/month.  Inland daytime calls and access charge up a little to 11p/min, UK mobile by 1.35p to 15p/min, and call set-up by 2.2p to 19p/call. Most international calls are up 50%, much of Europe, India and Pakistan are now 60p/min, Ireland and USA 30p/min, a few countries down from 80p to 60p/min, others still £1.20/min. 

Added details of BT Restriction of Service at Customer's Request which allows all outgoing (OCB) and or incoming calls (ICB) to be barred, or the line taken temporarily out of service (TOS), single payment of £23.24 business or £26.60 residential, when the restriction is raised, no charge to restore service.  Typically used for broadband only and alarm lines.  

BT Business has increased line rental for new BT Flex contracts by £3 to £21/month, inland calls up slightly to 2.5p/min, UK mobile up to 7.4p/min. BT is increasing most business call prices from 1st September 2016 and business call and network features from 1st October 2016. 

BT has increased the cost of calling 118500 and 118404, from £8.47 to £11.48 for three minutes.