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Version 256 in late September 2019 updates BT, Direct Save Telecom (residential), JT (Jersey) (residential), Phone Co-Op (residential), PlusNet (residential), TalkTalk (residential), Virgin Media (business and residential) and Vodafone (residential). 

From 1st October 2019 Ofcom is capping the cost of 070 personal numbers to that of a mobile call, with the person receiving the call expected to share any extra call cost, instead of 070 numbers effectively being premium numbers to make money. There is a new charge band PN99 to which all 070 numbers are expected to transition. See Ofcom statement. New rows for PN99 have been added to the tariff spreadsheets defaulting to the same price as normal mobile calls, which may be updated once operators confirm the cost they will actually charge.    Some operators will simply ceased offering 070 numbers, as Daisy has already announced, others like Flextel and Switftnet/Number Partner will charge the same call forwarding charge as 03 numbers. 

In late September BT has only published some business prices for the new PN99 charge band for 070 calls, with the new prices being the same as main mobiles on the same tariffs. This means a substantial price increase for many 070 numbers which were previously cheaper than the new mobile cost.    


Version 255 in late August 2019 updates  118185.co.uk (residential), 11899.com (residential), Call 18866 (residential), DiscountVoIP (residential), FreeCall (residential), Hyperoptic (residential), John Lewis Broadband (residential), Sky Talk (residential), TeleTop (residential), TopUpNow (residential), VoIPCheap (residential) and WebCall Direct (residential). 

Due to demand for new London numbers, Ofcom is making the 020 4 range available from October 2019. 


Version 254 in late July 2019 updates BT (residential) and Virgin Media (residential).

BT has reduced the long term prices of it's main broadband packages and the upfront fees, while leaving introductory prices for the first 18 months unchanged, perhaps in response to Ofcom's concern about high price increases when minimum contracts end. So after 18 month, Broadband Unlimited drops £12.50 to £14/month, Superfast Fibre Essential Unlimited drops £7 to £19/month, Superfast Fibre Unlimited drops £9 to £25/month, and Superfast Fibre 2 Unlimited drops £11 to £29/month, and Superfast upfront fee drops £10 to £9.99.  Ultrafast Broadband prices unchanged at the moment but upfront fee down £50 to £9.99. Note sure if these lower prices apply to existing contracts or only new contracts, worth asking BT sales.


Version 253 in late June 2019 updates BT (business), Andrews & Arnold (business and residential), EE (residential), Hyperoptic (residential), John Lewis Broadband (residential), TalkTalk (residential), Virgin Media (residential) and Zen (business and residential).  

Ofcom is making efforts to reduce unfair pricing in telecoms, in a Fairness for Customers campaign. Providers are now expected to contact customers before increasing prices at the end of a contract period, outlining other cheaper packages they offer and allowing the customer to change to another provider that offers introductory deals. Ideally all these introductory deals effectively paid for by long term customers that don't want to change provider each year, will eventually disappear.  

BT Business line rental has increased by about 6% from 1st July 2019, PSTN up to £27.50/month, value up to £22.30/month. No published ISDN increases yet. BT Essentials inland call prices have increased by 2p/min to 8p/min to landline and 12p/min to most mobiles, but set-up still 8p/call. BT Business has simplified broadband packages, all are now unlimited bandwidth and include value line rental.


Version 252 in late May 2019 updates BT (residential), EE (residential), John Lewis Broadband (residential), KC (residential), Phone Co-Op (residential), PlusNet (residential), Post Office (residential), SSE Energy Supply (residential). TalkTalk (residential) and Virgin Media (residential).

Following the capping of mobile roaming charges within the EU, the EU has now also capped the cost of landline and mobile calls between EU countries at 19 euro cents per minute plus VAT and SMS at 6 euro cent, from 15th May 2019, see Ofcom statement. EE, KC, Plus Net, Sky, and Vodafone have reduced call cost to all EU countries to 19p/min with no call set-up and BT residential is down to 19.94p/min with no call set-up, SSE down to 18p/min, Virgin Media down to 17p/min. Other companies often charged less already, with some countries more than the new maximum so they are sometimes reduced and call set-up removed. 

Beware this reduction does not generally apply to Switzerland, but does to Norway and Outermost Regions (overseas territories). Nor does it apply to the UK, where a three minute BT local call now costs 10p more than calls to EU countries (due to the set-up charge).  Nor does this capping apply to business calls, BT still charges more than the capped price on many tariffs. 

Strangely, there has been little publicity about these capped calls, no press releases appear to have been issued, the reductions are not highlighted on any operator's web sites and often the price date is unchanged despite the new lower prices appearing. Although Ofcom has added a statement to it's web site, there was no email notification.

Callthrough or two stage dialling operators have finally been removed from the comparison due to ever increasing access charges for 08 and 09 calls making them mostly uneconomic, and the difficulty of comparing prices when access charges vary so much. So the following are removed: 0844 Calls, BudgetCom, Call Happy, Calls Discount, Cheap Calling, Cheap Calls, Cheap Cheap Calls, Cheaper International Calls, Cherry Call, Dial 123 Instant, Dial Around, DialWise, Discount Dial, Double Dial, Just-Dial Instant, Matrix Dial, Phone Cheap, Planet Talk, QX Dial, Simply-Fone, Story Telecom Dial Now, Supertel, Telediscount, Telesavers and Telestunt.


Version 251 in late April 2019 updates Post Office (residential), Sky Talk (residential), TalkTalk (residential), Virgin Media (residential and business), and Vodafone (residential). 

Ofcom introduced a maximum directory enquires call cost from 1st April 2019 so lots of 118 tariff bands have changed. The 118 maximum call price is now limited to  £3.65 per 90 seconds, including VAT, BT dropped the cost of 118500 last summer (half the old cost), and from 1st May 2019 118118 will charge exactly that price, about £6 less than before, with longer calls £4/min less.

To allow for the new maximum cost of directory enquiry calls of £3.65 for 90 seconds, 11 old service charge bands became obsolete from 1st April 2019, and seven of these are re-allocated with new prices from 1st May 2019, of which only two are used, so far, SC069 at £3.50 plus 10p/min and SC070 at £2.43 for the first minute, then £2.43/extra minute (ie £3.65 for 90 seconds). The other changed bands recommended by the NGCS industry group are SC068, SC071, SC072, SC087 and SC088. Bands SC080 and SC089 to SC091 are now unused, Historic charge bands in the SQL database have been changed to SCX69 to SCX91 with the old price descriptions, so CodeLook shows the historic prices correctly. BT has published the expected prices for bands SC069 and SC070 in the BT Consumer Price Guide, but not the other new bands. The main BT Price List is yet to be updated.

Broadband pricing usually has a fixed length contact, either 12 or 18 months, with a fixed price for that period, increasing to a higher price beyond the minimum period. There is usually an upfront fee to cover hardware, delivery and activation, which has now been added to the Tariffs table. Note this fee excludes cost of a telephone line. The minimum period price often fluctuates monthly as special offers are made to entice customers to change suppliers, but the upfront fee will then be payable again and is sometimes quite high, there may be a separate fee to change landline supplier. This comparison shows the package fee for the first 12 or 18 months, then the long term package fee and the upfront cost as separate columns in the Tariffs table. The Compare Broadband Package Costs web pages show the total cost for the first year including the upfront fee. 


Version 250 in late March 2019 updates BT (business), Daisy Communications (business), Hyperoptic (residential), Virgin Media (residential) and Zen (business and residential).  

BT Business has increased call prices for BT Business Plans and One Plans by 2p/min and call setup by 2p.  For Business Call Essentials only the call set-up cost has increased by 2p to 8p.  All Business line call features and network features are up in price by 20p/month, except caller display which is free. 


Version 249 in late February 2019 adds Sipwhale (business) and updates BT (residential), JT (Jersey) (residential), Phone Co-Op (residential), PlusNet (business) and TalkTalk (residential).


Version 248 in late January 2019 updates Daisy Communications (business), EE (residential), Hyperoptic (residential), John Lewis Broadband (residential), OneBill Telecom (business), TalkTalk (residential), Vodafone (residential) and XLN Telecom (business). KentTec has been removed for old tariffs.

BT residential customers who sign a new contract from 11th January 2019 will see a once a year price increase from March 2020 by the consumer price rate of inflation.  This will apply to most BT landline, broadband and mobile rental and call charges.  No indication about future price increases for existing customers, where prices last increased in September 2018.  


Version 247 in late December 2018 updates Direct Save Telecom (residential), KC (residential), and Virgin Media (residential). ACN is no longer offering landline services so has been removed.


Version 246 in late November 2018 updates Dial 123 (residential), IDNet (business), Phone Co-Op (residential), Post Office (residential) and SSE Energy Supply (residential).

The CodeLook broadband data adds exchange market A low cost competitive, B non-competitive, and new Ofcom data with estimated maximum broadband speed for each post code from all main suppliers including Virgin Media, KCOM and smaller fibre providers. If full fibre is shown this should mean FTTP but not necessarily from Openreach. Up to 300MB is usually Virgin Media, but could be Openreach G.Fast. Beware there are many anomalies in the data, the Openreach post code data does not always include FTTP and the Ofcom post code data is missing some FTTC areas.

Ofcom has published the final Directory Enquires (118) Review on restricting the high cost of such calls.  From 1st April 2019, there will be a price cap of £3.65 including VAT for each 90 seconds of a 118 call.  BT halved it's 118500 price when this cap was  proposed earlier in the year, 118118 is still charging £10 more than the cap having increased it's price 11 times since 2010. and some operators charge up to £16 more.  Directory enquiry calls have reduced from over 25 million a year in 2014 to less than 8 million in 2017, with free searches on the internet being easier and faster. 


Version 245 in late October 2018 updates Axis Telecom (business), CIX (business and residential), Direct Save Telecom (residential), KC (residential), Post Office (residential), Virgin Media (residential and business), Vodafone (residential) and Zen (residential).  

From 1st October 2018, Ofcom has changed General Conditions of Entitlement for communication providers so that Caller Display (CLIP) must now be provided free of charge.  It may be necessary for customers to request that Caller Display is added to their line.

The CodeLook broadband data adds exchange market A low cost competitive, B non-competitive, and new Ofcom data with estimated maximum broadband speed for each post code from all main suppliers including Virgin Media, KCOM and smaller fibre providers. If full fibre is shown this should mean FTTP but not necessarily from Openreach. Up to 300MB is usually Virgin Media, but could be Openreach G.Fast. Beware there are many anomalies in the data, the Openreach post code data does not always include FTTP and the Ofcom post code data is missing some FTTC areas.